Agents who were replaced by outbound IVRs are grateful – here's why
Process automation often means that humans no longer have to do it. It sounds great for businesses, but bad for…
Opinion
Expert opinions on politics, crypto, sports, health, travel, and technology
Opinion: Trump lost his moment, but the race is still tied
For 15 minutes, everything was going well for Donald Trump. In fact, he was winning the debate. The opening questions…
Why most buyers may ignore the SIP vs VoIP question
SIP vs VoIP is a common question, but it won't help you during the purchasing process. Voice over Internet Protocol…
VA housing decision in West LA is a 'victory for the good guys'
September 10, 2024 3 am Pacific Time To the editor: What a victory for the good guys! U.S. District Judge…
6 Easy Ways to Know If You Need UCaaS or VoIP
There are so many new communication technologies available that it’s easy to feel overwhelmed by all the acronyms. Fortunately, most…
Opinion: A way to help seniors combat housing insecurity and loneliness
In the midst of the housing crisis in Los Angeles, one fact should sound alarm bells: Seniors are estimated to…
Microsoft detects four zero-day vulnerabilities
Every second Tuesday of the month, Microsoft releases a patch package for Windows. This Tuesday sees the release of four…
The problem with Liz Cheney's support for Kamala Harris
Of all the living Republicans who have run for president, only two are publicly supportive of Donald Trump: Sarah Palin,…
Features, advantages, disadvantages and prices
Quick Facts About Nimble CRM Starting price: $24.90 per month Star rating: 3.9/5 Main features: Stay in touch feature. Microsoft…
Liz and Dick Cheney make other Republicans look like cowards
September 10, 2024 3 am Pacific Time To the editor: Then former Vice President Dick Cheney and his daughter, former…