Strategies for API management of the Cloud Contact Center platform
Cloud contact centers connect agents with customers through multiple channels, including voice, email, SMS, social media, live chat, and more.…
Opinion
Expert opinions on politics, crypto, sports, health, travel, and technology
Enough of the constant media coverage of Luigi Mangione
December 27, 2024 3 a.m. Pacific Time To the editor: Like many Americans, I am critical of the health insurance…
What is an LOA and when will my number transfer?
A letter of authorization (LOA) is a document you must send to your telecommunications provider when you want to switch…
Opinion: A lesson on how to teach your children to speak Russian
Having taught for almost a decade, I have overcome my share of classroom challenges. However, nothing prepared me for the…
7 Essential CRM Tips and Tricks to Increase Sales Productivity
A customer relationship management (CRM) system is a major software solution that focuses on creating lasting relationships between your business…
Editorial: Immigrants are the soul of California. They need support now more than ever
The United States has always been a nation of immigrants. And nowhere is that more true today than in California,…
Grasshopper Business Checking 2025 Review: Features and Fees
Grasshopper is a fully digital banking service focused on business banking solutions for startups, small businesses, and the self-employed. Offering…
Opinion: This Christmas Eve tradition keeps me connected to my mother
More than 70 years ago, my French-Canadian mother took a road trip from Montreal to Fresno to work as a…
US Bank Business Checking Account Review 2025: Advantages, Fees, and Features
US Bank Member FDIC. offers a wide range of business checking accounts designed for startups, small businesses, and larger businesses.…
The leader of the Democratic Party? Not Kamala Harris
December 23, 2024 3 a.m. Pacific Time To the editor: It would be naïve to believe that neither sexism nor…