How to configure an IVR call flow to maximize contention rate
For businesses using interactive voice response (IVR) systems, a well-designed call flow is essential to streamline the customer journey and…
Opinion
Expert opinions on politics, crypto, sports, health, travel, and technology
Voters continued to win back abortion rights in this election.
Since the Supreme Court eliminated the constitutional right to abortion in 2022, people have been regaining it state by state.…
Twelve steps to address Australia's skills shortage, reports the Australian Computer Society
As Australia faces continued severe challenges in meeting its IT skills and capabilities needs, the Australian Computing Society recently released…
Trump cannot run again. You no longer need to attend to MAGA.
November 9, 2024 3 a.m. Pacific Time to the editor: I would like to address our next president directly. (“'Don't…
How to start, stop and restart services in Linux
For advanced Linux users, starting, stopping and restarting Linux services is essential. These operations allow users to access the functionality…
Were Joan Didion and Eve Babitz really two sides of the same coin?
book review Didion and Babitz By Lili AnolikScribner: 352 pages, $29.99If you buy books linked to on our site, The…
Get the skills Amazon developers use and build websites like a pro
TL;DR: Get the 2024 Front End Developer Course Bundle for $39.99 and learn the skills used by top companies like…
Sexism, media malpractice: LA Times readers explain why Harris lost
November 7, 2024 12:31 pm (Pacific Time) To the editor: I have faced the reality that Donald Trump will be…
UK Government introduces AI self-assessment tool
The UK government has launched a free self-assessment tool to help businesses responsibly manage their use of artificial intelligence. The…
What Americans chose in Trump and hope for those who didn't
Much will be studied, analyzed and written about in the years to come. because Americans voted to return an openly…