Is a virtual contact center viable for busy businesses?
Virtual contact centers leverage cloud-based VoIP technology, enabling high-volume communication from any Internet-connected device. They combine advanced call management, routing,…
Opinion
Expert opinions on politics, crypto, sports, health, travel, and technology
Editorial: Why leave the Clippers' arena the only one serving alcohol late into the night?
Year after year, California lawmakers have rejected proposals to allow bars, restaurants and nightclubs to sell alcohol to customers after…
Volt Typhoon hackers exploit zero-day vulnerability in Versa Director servers used by MSPs and ISPs
Volt Typhoon, a Chinese state-sponsored hacking group, has been discovered exploiting a zero-day vulnerability in Versa Director servers, used by…
Mute Trump's microphone? Republicans don't trust him in the debate
August 29, 2024 3 am Pacific Time To the editor: The so-called dispute over whether Democratic candidate Kamala Harris and…
Opinion: My teenage daughter turned a trip to the beach into a lesson on how to protect the planet
“Is this a bowl of…?” moldy tofu?” I hold at arm’s length the cubes of green hair my 17-year-old daughter…
Stop Blaming Rooftop Solar Customers for Rising Electricity Bills
August 29, 2024 3 am Pacific Time To the editor: Imagine if a group of citizens banded together to reduce…
Lock him up? Trump's crimes are a challenge for Kamala Harris
When Hillary Clinton addressed Donald Trump’s 34 criminal convictions during last week’s Democratic National Convention, a loud chant of “Lock…
Don't leave your digital security to chance: get Norton 360
TL;DR: Get 15 months of comprehensive digital protection for one device with Norton 360 Standard, including malware defense, cloud backup,…
How to help your product wow customers
Seamless communication is a key element for operational efficiency and customer satisfaction. Communications Platform as a Service (CPaaS) allows you…
Attacks on diversity efforts show the need for them and their improvement.
As the United States becomes Increasingly polarizeddiversity, equity and inclusion, also known as DEI — initiatives have been promoted as…