Can Visual IVR Really Help Users? 5 Ideal Use Cases
Visual IVR combines voice IVR technology with a visual user interface to offer a personalized way to get help from…
Software
5 Types of IVR Testing Tools and When to Use Each One
An interactive voice response (IVR) system is a powerful tool for managing call queues and improving customer satisfaction, but it…
How to add an IVR payment option and automate payments
Interactive voice response payment technology allows customers to make payments securely and efficiently over the phone. It benefits call centers…
11 New Call Center Statistics, Including 30-45% Turnover Rates
Call centers enable many companies' customer service teams to work efficiently, productively, and able to handle thousands of calls a…
Five things call center AI can do today and what's next
Call center AI is already helping call and contact centers in a wide range of areas, from agent performance and…
San Francisco seeks to ban software that critics accuse of inflating rents
This week, San Francisco decided to ban the use of property management software that critics say is used to artificially…
Los Angeles Superior Court Disables Network Systems Following Ransomware Attack
The Los Angeles County Superior Court system was hit by a ransomware attack Friday morning, prompting officials to disable network…
CISA report reveals most open source projects contain memory-unsafe code
More than half of open source projects contain code written in a language that is not memory-safe, according to a…
How to calculate bonus payments and taxes: complete guide 2024
Bonuses can be a great tool to incentivize and reward all kinds of employee behavior, from meeting performance goals to…
Masimo activist Politan reveals letter and proxy fight plan
Masimo founder and CEO Joe Kiani addresses a press conference in Bengaluru on January 2, 2017. Manjunath Kiran | AFP…