Is a virtual contact center viable for busy businesses?
Virtual contact centers leverage cloud-based VoIP technology, enabling high-volume communication from any Internet-connected device. They combine advanced call management, routing,…
Software
How to help your product wow customers
Seamless communication is a key element for operational efficiency and customer satisfaction. Communications Platform as a Service (CPaaS) allows you…
What is the best tool?
Wrike and Smartsheet are two of the most popular project management software options available today. While the two platforms seem…
Apple will allow EU users to remove pre-installed apps on iOS 18
Apple has introduced major changes to iOS 18 and iPadOS 18 in the EU as part of its ongoing efforts…
How to compare and choose a telephone system
At first glance, PBX and VoIP seem like two very different types of phone systems, but modern technology, such as…
Is PSTN still used? Yes, but there are better options
Alexander Graham Bell invented the telephone in 1876. In 1915, he made the first transcontinental (coast-to-coast) telephone call, helping to…
Call routing can affect your company's image
You're busy, your customers are busy, and your team is busy. Effective call routing ensures that no one's time is…
5 differences that good presenters know
Despite seeming similar, webinars and webcasts are very different. One is not necessarily better than the other, but both offer…
7 important facts that every company should know
PBX phone systems use both hardware and software to connect devices such as routers, phones, adapters, and servers. The term…
Need HIPAA Compliant VoIP? Make Sure You Have a Signed BAA
Since 1996, HIPAA has served as a legal means to protect confidential patient data. With the rapid increase in technology…