Mandy Moore had some words for a person of Amazon delivery who left a package in the burned house of her family in Altadena: “Do it better.”
The “This is Us” star criticized the company to deliver the package following the devastating Eaton fire that burned more than 14,000 acres for 36 days, killing 17 people and destroying almost 10,000 structures. One of them, said Moore, was the house of his in -laws.
“Do it better, Amazon. Can't we have a better discretion than to leave a package in a residence that no longer exists? This is my mother's house and my father -in -law. SMH, ”Moore wrote Tuesday on Instagram Stories, sharing a photo of the package in the middle of the debris in the level residence.
The singer-actor, married to the Dawes musician, Taylor Goldsmith, was one of the many who have called the electronic commerce giant for continuous service to destroyed and damaged properties in burning areas. The company's confirmation photos have been making rounds on social networks in recent weeks.
Steve Kelly, Amazon spokesman, confirmed on Wednesday in a statement to the times that the company had communicated with Moore to apologize.
“We have communicated with Mrs. Moore through Instagram to apologize for this and ask for more information about her in -laws so that we are in better conditions to investigate what happened here,” Kelly said. “Those who are delivered in our name have been advised to use discretion in areas affected by forest fires, especially if it implies delivering a damaged home, that clearly did not happen here.”
The star “A Walk To Remember” and “The Princess Diaries” has not publicly commented on the Amazon statement. However, he posted on his Instagram grid again.
Reflecting on the month that has passed from forest fires, Moore said that, in addition to feeling Survivor's fault, he is fighting and “communicating and asking for help and guidance on how to process this trauma.” His brain and heart, he said, “are so deeply broken.”
In Tuesday's publication, Moore said that, as many Altadena residents, “he never received an evacuation notice” when the wind fed by the wind moved through their community. Instead, he received a call from his brother -in -law at 6:45 pm on January 7, encouraging her and her family to get “Dodge Devils.”
“I walked calmly and transmitted this to my husband and without jumping a rhythm, we quickly packed the children (in their PJ), our dog, and we hurried to find our 3 cats as power came out. I will never forget Taylor trying to discover how to manually open our two small garage doors … in the heartbreaking winds of 60 mph, while the sky shone a dark red and the ash began to fall around us, “he wrote.” We ran through The city in the midst of trees fallen on the highway until the security of our dear friend, I went down to the children, and then ran to attack a box of sand and some water, impulsively refreshing the application of clock service both time. that stomach is agitated before I had never experienced before. “
Moore said he discovered this week that the structure of his Altadena house is still standing. But, due to its proximity to fire, its content “are an almost total loss.”
“We will not be there for a long time, since and the neighborhood itself is resolved and clean and the reconstruction begins. I say all this because I am fighting. Yes, we are very lucky to technically have the structure of a home. But too … we still have a home? I think my definition is in flow, ”he added.
Moore and Goldsmith were not looking to move to that house until they ran into it in the middle of the Covid-19 pandemic in the summer of 2020, he said. She discovered that she was pregnant with her first child two weeks after closing the warehouse and spent four years restoring and remodeling the house. They were two weeks after completing the renewal when they hit the fires, he said.
“I don't say all this because I ask you to feel sorry for us than someone else,” Moore explained. “As I said, I am grateful. We are so lucky! By the grace of God, we find a place to stay in the meantime and the children are happy and safe. We have even started collecting the books and toys that have lost. It is not a competition of who lost what or more. True human beings in this city, regardless of their work or socio -economic status, lost their lives they knew and tell in an instant. All my heart is with them. Each one of them. This place, our home and the city itself, was our dream and I hope you feel like that again … only one slightly different. “
State researchers have not yet determined a cause of the Eaton fire, but the flame video at the base of a transmission tower of southern California in Eaton Canyon the night in which the fire began increased the suspicions that the Public Services Company team was to blame. Residents have filed more than 40 demands against SCE since the fire.
Times staff writer Caroline Petrow-Con contributed to this report.
