7 Overlooked Call Center Quality Control Best Practices
Contact center agents are often a customer’s first point of contact with your company, so there’s a lot of pressure…
Opinion
Expert opinions on politics, crypto, sports, health, travel, and technology
Opinion: I was homeless. Newsom's order to set up encampments is outrageous
It is outrageous that the Supreme Court allows states and cities to criminalize homelessness and that Governor Gavin Newsom orders…
Measuring software developer productivity is a mistake
Developer productivity is essential to Atlassian. The Australian tech company has around 5,000 engineers worldwide and is home to a…
Why is history the most important subject in school today?
August 2, 2024 10:50 am Pacific Time To the editor: Judging by coverage of improving test scores in the Los…
Google adds Lens and other AI tools to Chrome on desktop
Google Chrome users on Mac, PC, or Chromebook will soon see some new features designed to make searching the web…
'Literally insane': Project 2025's plan to take down NOAA
August 2, 2024 3 am Pacific Time To the editor: Project 2025's call to dismantle the National Oceanic and Atmospheric…
In a treeless dystopia run by robots, glimmers of humanity and hope.
Book Review Hum By Helen PhillipsMarysue Rucci: 272 pages, $27.99If you purchase books linked on our site, The Times may…
Want to reform the Supreme Court? Expand it, now
August 2, 2024 3 am Pacific Time To the editor: In the face of the U.S. Supreme Court’s uncontrolled conduct,…
Opinion: Trump has proven himself unfit to be commander in chief
When I was an officer in the US Army, I abstained from voting in the national electionsa small way to…
Editorial: How to end Southern California's smog streak? Reduce pollution from railroads and ports
Southern California is in the midst of a smog streak, with more than 50 consecutive days of air pollution so…