Is PSTN still used? Yes, but there are better options
Alexander Graham Bell invented the telephone in 1876. In 1915, he made the first transcontinental (coast-to-coast) telephone call, helping to…
Software
Call routing can affect your company's image
You're busy, your customers are busy, and your team is busy. Effective call routing ensures that no one's time is…
5 differences that good presenters know
Despite seeming similar, webinars and webcasts are very different. One is not necessarily better than the other, but both offer…
7 important facts that every company should know
PBX phone systems use both hardware and software to connect devices such as routers, phones, adapters, and servers. The term…
Need HIPAA Compliant VoIP? Make Sure You Have a Signed BAA
Since 1996, HIPAA has served as a legal means to protect confidential patient data. With the rapid increase in technology…
Can Visual IVR Really Help Users? 5 Ideal Use Cases
Visual IVR combines voice IVR technology with a visual user interface to offer a personalized way to get help from…
5 Types of IVR Testing Tools and When to Use Each One
An interactive voice response (IVR) system is a powerful tool for managing call queues and improving customer satisfaction, but it…
How to add an IVR payment option and automate payments
Interactive voice response payment technology allows customers to make payments securely and efficiently over the phone. It benefits call centers…
11 New Call Center Statistics, Including 30-45% Turnover Rates
Call centers enable many companies' customer service teams to work efficiently, productively, and able to handle thousands of calls a…
Five things call center AI can do today and what's next
Call center AI is already helping call and contact centers in a wide range of areas, from agent performance and…