Agents who were replaced by outbound IVRs are grateful – here's why
Process automation often means that humans no longer have to do it. It sounds great for businesses, but bad for…
Software
Why most buyers may ignore the SIP vs VoIP question
SIP vs VoIP is a common question, but it won't help you during the purchasing process. Voice over Internet Protocol…
6 Easy Ways to Know If You Need UCaaS or VoIP
There are so many new communication technologies available that it’s easy to feel overwhelmed by all the acronyms. Fortunately, most…
How important is caller ID in the age of spoofed numbers?
Caller ID is the name and number that are displayed when you receive a call. Your caller ID appears when…
Does “standard” contact center integration really work?
You’ve probably heard the phrase “seamless integration” if you’ve ever thought about purchasing enterprise software. Vendors like to paint a…
Is a virtual contact center viable for busy businesses?
Virtual contact centers leverage cloud-based VoIP technology, enabling high-volume communication from any Internet-connected device. They combine advanced call management, routing,…
How to help your product wow customers
Seamless communication is a key element for operational efficiency and customer satisfaction. Communications Platform as a Service (CPaaS) allows you…
What is the best tool?
Wrike and Smartsheet are two of the most popular project management software options available today. While the two platforms seem…
Apple will allow EU users to remove pre-installed apps on iOS 18
Apple has introduced major changes to iOS 18 and iPadOS 18 in the EU as part of its ongoing efforts…
How to compare and choose a telephone system
At first glance, PBX and VoIP seem like two very different types of phone systems, but modern technology, such as…