How to add an IVR payment option and automate payments
Interactive voice response payment technology allows customers to make payments securely and efficiently over the phone. It benefits call centers…
Small business
11 New Call Center Statistics, Including 30-45% Turnover Rates
Call centers enable many companies' customer service teams to work efficiently, productively, and able to handle thousands of calls a…
How much does a VoIP phone system cost?
In the world of VoIP phone systems, you'll typically pay around $25 per seat per month. However, prices can vary,…
VoIP vs. Landline: 5 Scenarios Worth Debating
For a long time, landlines were the best option available to most businesses. They were easy to install and use,…
How to Select the Right ISP for Your Needs
ISPs grant access to the Internet by providing the infrastructure needed to browse your favorite websites, send email, and perform…
Up to $5 million in financing
Ira L. Black – Corbis | Corbis News | fake images The U.S. Small Business Administration plans to introduce new…
Half of Workers May Have Difficulty Obtaining Obesity Drug Insurance Coverage
An injectable pen of Zepbound, Eli Lilly's weight loss drug, is on display in New York City on December 11,…
Privacy and AI rules aimed at Big Tech could hurt small businesses
As U.S. lawmakers and regulators consider policies born out of their concerns about Big Tech, such as data privacy and…
Opinion: Burger-flipping robots may exacerbate income inequality
On April 1, more than half a million fast food workers in California they received a raise, and the minimum…
Small Business Optimism Rises Despite Inflation: Goldman Sachs Survey
United States President Joe Biden speaks during an event in the Rose Garden of the White House to commemorate National…