How to add an IVR payment option and automate payments
Interactive voice response payment technology allows customers to make payments securely and efficiently over the phone. It benefits call centers…
security
How to offer secure IVR banking and authenticate interlocutors
Interactive voice response (IVR) banking is very common. If you've ever called your bank to check an account balance or…
Two Encino students disappear with a woman who was not their tutor
A family is accusing the Los Angeles Unified School District of allowing their children to be taken from an Encino…
Microsoft Azure outage caused by DDoS attack
Microsoft has confirmed that the cause of the July 30 service outage was a distributed denial of service attack. However,…
Microsoft says ransomware groups are exploiting a VMware ESXi flaw
VMware patched a vulnerability in its ESXi hypervisor last week, but Microsoft has revealed that it has already been exploited…
A vulnerability in Google Workspace allowed thousands of emails to be compromised
Thousands of email addresses were compromised after hackers used them to create Google Workspace accounts and bypass the verification process.…
What my mother's iconic Volvo 240 taught me about the American dream
When I think of my mother’s blue Volvo 240 station wagon, I’m reminded of a sweltering spring day in the…
Paris Olympics' unusual opening ceremony raises terrorism concerns
PARIS — Soldiers patrol along the Seine River, dressed in camouflage and wearing blue berets, with large rifles slung over…
After Trump's shooting, Congress needs to keep the peace
At Monday's congressional hearing on the Secret Service and the assassination attempt on former President Donald Trump, Rep. Raja Krishnamoorthi…
Security lapses allowed a would-be assassin to clearly shoot Trump
BUTLER, Pennsylvania — A series of serious security lapses led to a gunman firing multiple shots at former President Trump,…