To the editor: I'm glad that Insurance Commissioner Ricardo Lara is investigating State Far (“The owners of angry housing and a state investigation. What went wrong with the state response of State Farm”? July 7). We lost our home to forest fires and we have heard many zoom calls where we listen to horrible stories of fire victims that are mistreated by their insurers.
Two suggestions: I think someone should look at the expenses of the state advertising dollars. It seems that the money would be better spent helping victims and not transmitting 17% price increases to their customers.
Secondly, I would like all insurance companies not to demand inventory every piece of lost property. This is a ridiculous and arduous and almost impossible demand. If these companies assured us for our content, obviously they knew as much as they needed about what we owned and gladly took our insurance premiums over the years.
Jill Smith, Pacific Palisades
