CEO of Innovaccer Abhinav Shashank.
Courtesy: Innovaccer
As doctors and nurses face historical rates of exhaustion, Innovacer says that artificial intelligence is here to help.
The Medical Care Data Company on Monday announced a set of AI agents designed to automate repetitive “low value” tasks for doctors.
“We simply do not have enough capacity in the health system to really serve everyone to the extent that they deserve,” said the CEO of Innovaccer, Abhinav Shank, CNBC in an interview. “The need for an agent workforce to complement our caregivers is very, very high.”
AI agents can complete specific tasks without human intervention. They are sweeping all industries as the next phase is rooted, and are of particular importance in medical care due to exhaustion, labor limitations and the required amount of administrative work of doctors. A shortage of 100,000 critical medical care workers is expected by 2028, according to the consulting firm Mercer.
Doctors spend almost nine hours a week in documentation alone, according to an October study of Google Cloud.
Shashank co -founded innovaccer in 2014 to build a platform that could optimize the exchange of information throughout the medical care system. In recent years, the company has been creating additional applications that can help doctors, care managers and administrative staff to work more efficiently.
Innovaccer serves more than 60 million patients in the USA. Every day, distributed in more than 100 health systems. The company announced a financing round of $ 275 million in January, of investors, including generation investment management, co -founded by Al Gore, Kaiser permanent and Microsoft's M12.
The company's agents suite is called attention agents. Initially it includes seven different agents, although Shank said that Innovaccer will add more over time. The company also plans to open the platform so that new companies and customers can build their own agents, he added.
Innovacer shared demonstration videos with CNBC of its agent for protocol intake and another for references.
For protocol intake, innovate collects basic patient information and can coordinate the follow -ups of care managers, the company said. It is an activated voice and calls patients on the phone to ask questions such as: “Can you tell me in their own words that led him to the emergency room?;” “Your doctor clearly explained your diagnosis?;” And “Have you noticed any change in your pain levels?”
The agent talks with the patient in a natural cadence and can respond to specific details and problems. In the demonstration, a patient had fallen and had hurt the ankle and was having trouble receiving his pain medication. The agent said he would share that information with an attention administrator and scheduled a monitoring call for later that day.
The reference agent is also voice activated and calls patients to connect them with the right specialists. In the demonstration, the agent helped a patient to select a date and time for an appointment with a cardiologist and added a reminder to bring his identification with a photo card, a list of medications and relevant medical records.
The other new innovation agents are to reserve and administer appointments automatically and to provide 24 -hour support for patient consultations.
Shashank said that if the company does its work well, its agents could help provide more attention to patients and reduce clinical exhaustion in a “very significant” way.
“If AI can have an impact anywhere, medical care is the only place where it is really necessary,” he said.
The company has been testing Five Health Systems agents. Shashank said that the protocol intake agent has been the most popular so far since calling and verifying patients can take a long time.
Innovaccer is deploying the suite to its existing customers, and said it will be widely available in two or three months.
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