Call Center Quality Monitoring: Real-Time and Post-Call

Consistent, high-quality customer service is a key element of a high-performing call center. The best way to ensure this is…

26,500 cyber vulnerabilities put Southeast Asian banks at risk

According to a new study by cybersecurity firm Tenable, there are more than 26,500 vulnerabilities in the external attack surfaces…

Microsoft PowerToys: Advanced Paste Tool Overview

Microsoft PowerToys takes the simple copy and paste feature to a new level with its Advanced Paste tool. Found in…