How to add an IVR payment option and automate payments
Interactive voice response payment technology allows customers to make payments securely and efficiently over the phone. It benefits call centers…
Opinion
Expert opinions on politics, crypto, sports, health, travel, and technology
Harris or Trump stand with workers? Union crowd in Detroit says it all
I grew up in a union family in Detroit. Health insurance, food on the table, a roof over our heads…
Zoho CRM vs Monday CRM (2024): Which is Better?
The best CRM software offers a suite of solutions for marketing, sales, and support teams. Zoho CRM and Monday CRM…
Is there hope for Venezuela as Nicolás Maduro clings to power?
The Latin American left has a choice to make regarding Venezuela: oppose Nicolás Maduro’s totalitarian attempt to remain in power…
How to offer secure IVR banking and authenticate interlocutors
Interactive voice response (IVR) banking is very common. If you've ever called your bank to check an account balance or…
Global nonprofit Technovation helps girls solve local problems using artificial intelligence
Earlier this year, nonprofit Technovation announced the AI Forward Alliance, a collaboration aimed at increasing the number of young women…
11 New Call Center Statistics, Including 30-45% Turnover Rates
Call centers enable many companies' customer service teams to work efficiently, productively, and able to handle thousands of calls a…
Possible Mac launch amid DMA rules
There are hints that the EU might get Apple Intelligence after all, thanks to a small difference in the release…
How artificial turf can “unlock” the game for millions of Americans
August 8, 2024 3 am Pacific Time To the editor: I was disappointed by Charles Miller's recent opinion piece that…
California's AI bill: Will it protect consumers or gut the technology?
August 8, 2024 3 am Pacific Time California is a world leader in artificial intelligence, which means we’re expected to…