How to configure an IVR call flow to maximize contention rate
For businesses using interactive voice response (IVR) systems, a well-designed call flow is essential to streamline the customer journey and…
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6.8 magnitude earthquake shakes eastern Cuba
People collect their belongings from the rubble of a house after Hurricane Rafael in Alquízar, Artemisa province, Cuba, on November…
NCAA makes Canadian Hockey League players eligible for Div. I
Greg Wyshynski, ESPNNovember 7, 2024, 04:53 pm ET Near Greg Wyshynski is ESPN's senior NHL writer. The NCAA Division I…
NYT Strands Today: Hints, Answers, and Spangram for Monday, November 11 (Game #253)
Strands is the latest NYT word game after Wordle, Spelling Bee, and Connections, and it's a lot of fun. It…
19 years later, the Great Los Angeles Walk proves that Los Angeles is a city for walking
The morning I met Michael Schneider at a quaint coffee shop in Glendale, it quickly became clear that he walked…
EU regulators investigating whether Visa and Mastercard fees hurt retailers, document shows
By Reuters Published November 6, 2024 EU antitrust regulators are investigating whether fees charged by Visa and Mastercard are having…
Biden will pressure Trump not to leave Ukraine during next meeting
President Biden will urge President-elect Trump not to abandon Ukraine when the two meet Wednesday, among other domestic and foreign…
Philadelphia Phillies raise capital at $3 billion valuation
Philadelphia Phillies managing partner and principal owner John Middleton signs autographs before the 2024 London Series game between the New…
Prince Harry and Meghan Markle warned of possible deportation from the US
Prince Harry and Meghan Markle warned of possible deportation from the US Prince Harry and Meghan Markle have landed themselves…
My surprising date with an ex-convict Hollywood producer
If you had asked me to go on a date with someone who had just gotten out of prison, my…