Destination management company Miral Destinations, which manages a number of leisure, entertainment and cultural venues in Abu Dhabi, including Saadiyat Island and Yas Island Abu Dhabi, has partnered with Sprinklr, a unified destination experience management platform. client for modern companies, to incorporate artificial intelligence technology. chatbots in your customer service offerings.
“The partnership between Sprinklr and Miral Destinations is a testament to how the Sprinklr Unified CXM platform plays a critical role in optimizing communication between businesses and customers by integrating cutting-edge technologies. The integration of. The AI-powered chatbots on Miral Destinations platforms will mark an important step forward in the evolution of the guest experience and to drive productivity within the team. Together, Miral Destinations and Sprinklr are poised to redefine the boundaries of customer engagement, ushering in a new era of innovation in leisure, entertainment and hospitality services,” said Haitham Elkhatib, Senior Vice President of Growth Markets at Sprinklr. .
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As a result of the partnership, more than 40 AI-powered chatbots and Sprinklr's AI platform will be integrated into Miral's existing operations to support its 14 brands, including Ferrari World Yas Island, Abu Dhabi, Yas Waterworld Yas Island , Abu Dhabi, Warner. Bros. World Yas Island, Abu Dhabi, SeaWorld Yas Island, Abu Dhabi and CLYMB Yas Island, Abu Dhabi, with an enhanced suite of integrated customer experience and customer service capabilities, using UAE cloud infrastructure. They will be rolled out across WhatsApp, Live Chat and Instagram, where interactions will be analyzed for quality control purposes, all in the hope of reducing the amount of time it takes to respond to customers across digital channels.
Liam Findlay, CEO of Miral Destinations, said: “At Miral Destinations, we are always pushing boundaries to redefine guest experiences. Partnering with Sprinklr isn't just about optimizing communication; It's about creating immersive journeys that captivate and delight at every step. This collaboration underlines our commitment to seamless customer service and operational efficiency. Leveraging the UAE's cloud infrastructure aligns with our vision for future growth and innovation. “Together with Sprinklr, we are revolutionizing customer engagement, paving the way for unparalleled luxury experiences.”
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