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Delta presents a “major update” to its mobile application – Business Traveler

Delta presents a “major update” to its mobile application – Business Traveler

Delta has unveiled what it says is “the most comprehensive update” to its Fly Delta app since 2019, with a range of new and updated features.

Version 6.0 of the app, available through the App Store and Google Play, features a new Help Center view with information on flight options and baggage tracking during blackout periods, and a customized Explore page with inspiration for future travel based on the individual user's past. trips.

Boarding passes are now available with a single tap, regardless of where the user has navigated in the app, and a new My Trips tab brings together information about upcoming trips in a separate view, “mirroring how customers navigate the boarding page.” delta.com home”.

Starting early summer, customers will also be able to log into the Delta Sync Wifi onboard service directly through the app.

Last year, the airline announced plans to roll out free inflight Wi-Fi to all passengers by the end of 2024, in partnership with T-Mobile.

Delta to introduce free onboard Wi-Fi for all customers

Delta said 85 percent of Delta SkyMiles members use the Fly Delta app when traveling, and in 2023 more than one billion unique interactions were recorded with the app.

Senior Vice President Eric Phillips comments on the news. and digital director, said:

“The Fly Delta app connects customers to the full Delta experience, from inspiring travel and navigating a journey to seamless access to exclusive member experiences and content.

“This 6.0 update brings the Delta difference to customers no matter where they are in their journey.

“Every customer interaction is an opportunity for us to show how Delta is different at the times when customers need us most.

“The Help Center view provides a way to connect directly with customers when travel is disrupted and gives them even more choice about their travel experience.”

Earlier this year, British Airways announced plans to launch a new website and mobile app offering “deeper personalisation”, with initial changes due to roll out by the end of the year.