Zoom was down for many: here is everything we know about the interruption of the video call platform

Zoom has published in X (previously Twitter), transmitting that the platform services have been restored. However, we still have no details about what caused the platform and its many characteristics to decrease.

It also happened several hours after Spotify's global interruption, but there are no signs that these are related to each other so far. It is only frustration for users when things go down.

Zoom says that problems are solved

Just after we made a successful call on the platform, and as the interruptions informed in the Down detector are going down, Zoom has updated their state page at 4:55 pm et to read:

“The services have been restored, if you still have connection problems, rinse your DNS cache and try to connect again.”

That is great news after an interruption close to two hours. Zoom says that he is still “monitoring” the problems and is sharing instructions to download the DNS cache memory on Mac and Windows computers.

For Windows, open a system symbol and write “ipconfig /flushdns”

For Mac, open a terminal window and write “Sudo Dscacheutil -flushcache; Sudo Killall -Hup Mdns share”

Although the zoom status page still shows partial interruptions for several characteristics of the platform, I could take a quick zoom call with video with my colleague Lance Ulanoff.

In addition, we could see and listen to us as usual. Therefore, this probably means that the platform is beginning to recover, and reports on the Down detector are now starting at 9,345 at 4:27 pm et.

In addition to not being able to start or join Zoom meetings, the platform's status page also seems to be inactive … at least for some.

Zoom's most recent update arrived at 4:16 pm et y says:

“Identified – We continue to investigate the resolution problems of domain names in the Zoom.us domain that is affecting multiple services. More updates to follow. “

People at least seem fun by commenting on the interruption. Many are also commenting on how to return to meetings in person, or that it is essentially time for people who work remotely take a break.

Posted by @mallorymhughes

See the threads

Posted by @communitycoffee

See the threads

Posted by @hwy2bell

See the threads

Posted by @its.bk.k

See the threads

Zoom is investigating the interruption of its platform

Some good news on the way to solve this interruption is that Zoom has recognized the problems he faces at this time.

At 3:17 pm et, Zoom said he was beginning to investigate some problems in his services, and 3:51 pm et, the published service:

“We continue to investigate the resolution problems of domain names in the Zoom.us domain that is affecting multiple services. More updates to follow.”

Apparently, Zoom is still trying to determine what caused the problem. Once you identify, hopefully, this will go to the resolution phase and, ultimately, it will replace the video call service.

It is also worth noting that this interruption is not only limited to a specific region or country, such as the United States or the United Kingdom, but this is a global interruption according to the status page of the Zoom Service.

While an interruption of the zoom spell problems connecting with colleagues or taking meetings, people who have encountered the platform at least have fun with GIF on social networks.

With the Zoom application in macOS, I can open it, but I can't log in to the platform.

Similarly, my colleague Lance Ulanoff, the editor in general of Techradar, is stuck in a similar loop to be able to enter an email and a password, but then not receive a verification code to log in to the service.

While Down detector reports are beginning to decrease a bit, there are still more than 50,000 zoom reports that do not work on the platform, and the state page still shows at least 'partial interruptions' for some basic services.