In the tit-for-tat blame game that continues over the delay and poor implementation of AI, workers now say their managers are not sufficiently prepared to move things forward.
A Capgemini Research Institute report of 1,500 executives and 1,000 workers in 15 countries found that only one in 10 (11.6%) employees believe their managers have the right data management skills, and only slightly more ( 12.8%) have technological knowledge in terms of AI. .
Sentiments are reflected in actual use: only a third (34.9%) of managers currently use generative AI for decision making, despite four in five (80%) recognizing its potential.
Managers are to blame for the slow adoption of AI
It is clear that there are also more obstacles preventing companies from advancing their AI strategies, such as the unauthorized use of GenAI tools that could put sensitive and confidential data at risk. Despite this, 11.1% of employees and 20% of managers admit to using public generative AI tools without proper authorization.
Furthermore, 44% of employees stated that they do not use these tools at all.
Despite slow adoption, organizations are recognizing the potential benefits of emerging technologies such as artificial intelligence and automation. Capgemini's report suggests that GenAI could help with around a third of entry-level tasks in the next 12 months.
The study also explores current concerns that AI could replace human workers, with two-thirds (68.6%) of employees concerned that replacing human managers with AI could negatively impact the workplace. The most positive thing is that 71% of employees see their roles evolving rather than being completely replaced by artificial intelligence.
“Generative AI has the potential to move from being a co-pilot to a co-thinker, capable of strategic collaboration, adding new perspectives and challenging assumptions,” said Roshan Gya, CEO of Capgemini Invent.
