New research has found that nearly half (49%) of IT teams suffer burnout as a result of war rooms made necessary by the rampant “blame game” played between IT teams and vendors. of external services.
A significant majority (91%) of organizations are still involved in organizing war room-style meetings to get to the bottom of issues, rising tensions, length of incidents, and the risk of losing talent due to burnout.
As a result of these types of meetings, 46% of IT staff have lost personal time during weekends and evenings, and one in five (21%) are considering a job change due to excessive stress.
Jump off the ship to avoid the war room.
The research, conducted by Dynatrace, found that less than a third (29%) of organizations use a single unified platform, along with the same data to monitor and manage digital services, resulting in IT teams and third parties working from their own version of events when things go wrong.
This lack of observability results in a blame game between IT teams and service providers as neither operate on the same data, which in turn leads to war room-style meetings to piece together what came out. wrong, who was to blame, and what can be done to remedy the problem.
While the data is based on a small survey conducted at a cloud innovation event in Europe, the data points to a significantly larger problem within the IT industry. Rob Van Lubek, Dynatrace vice president for EMEA, said: “War rooms are an extremely negative approach to solving problems and, in the context of continued skills shortages, can significantly deepen resourcing challenges for many organizations.”
“What seemed like a normal situation five years ago is no longer acceptable for many IT professionals, who have re-evaluated their work-life balance during the shift to hybrid work. The high-stress environment of war rooms and the looming threat of emergency conference calls at any hour of the day can lead to a disenfranchised and disengaged workforce that is constantly searching for its next employer.”
