As workers continue to face increasing pressures around productivity, many are beginning to embrace artificial intelligence as a means to improve efficiency, according to new research.
A PwC survey revealed that almost three in five (57%) UK employees now believe generative AI tools could improve their efficiency, a significant increase from one in five (19%) in last year's report.
The huge increase in interest in AI could be related to changes in the landscape: almost two-thirds (60%) experienced more changes at work last year compared to previous years, and 41% noticed an increase in workloads.
Workers are beginning to accept AI at work
The PwC survey covered 56,600 workers in 50 countries, including 2,000 in the UK, and found that almost half (45%) of workers surveyed felt overwhelmed by the pace of change, and a similar number (40%) did not. I understood why these changes were necessary.
However, in a bid to keep up with the evolution of the workplace, three in four said they are prepared to adapt and two in three (65%) are excited about new opportunities.
“Workers tell us they are motivated and ready to adapt to AI and other changes, but they are also overwhelmed by constant disruption,” said Sarah Moore, head of workforce at PwC UK.
“Even positive changes can be stressful when they come from all angles. With a clear strategy, employers can help by equipping their workforce with the knowledge and skills to adapt.”
In its report, PwC refers to generative AI as a “positive disruptor,” citing its ability to improve efficiency and help workers manage their workload.
However, on a global scale, the UK lags behind. Only 47% have used GenAI at work in the past year, compared to 61% overall. Even fewer use it daily or weekly (18%) compared to the rest of the world (28%).
Alastair Woods, PwC UK workforce transformation partner, added: “Employers must engage employees in the transformation ahead and map out the new skills needed across key parts of the workforce.”
Looking ahead, the company is putting emphasis on both sides: workers should “trust their leaders to guide them through critical changes,” while employers should support workers by providing relevant upskilling opportunities.
