The Samsung Galaxy Buds 3 Pro are Samsung’s latest flagship earbuds, but Samsung stopped shipping them almost immediately after its launch event — early buyers reported some quality control issues (one of which we were able to replicate) and Samsung took the unusual step of stopping shipments altogether. But now the issues appear to have been resolved, and the earbuds are shipping once again.
The reason for halting shipments was that Samsung didn't want to risk more poorly-behaving earbuds reaching customers, so it not only fixed its production issues, but decided to retest the Buds 3 Pro that had already gone through quality testing. That was a frustrating delay for buyers who had pre-ordered the earbuds, but it should also mean that now no one will receive earbuds that don't meet their expectations.
What was the problem with the Samsung Galaxy Buds 3 Pro?
This wasn’t just one issue, but several. Early reports of problems focused on the earbud tips, which were so delicate they could easily break by accident, and we noted this in our Samsung Galaxy Buds 3 Pro review. But then more reports of other issues surfaced, including poor workmanship, poorly positioned Blade Lights (so the LED strip that should be on the left earbud was on the right and vice versa), and uneven gaps between sections.
These kinds of issues are supposed to be caught in the quality control process, but that was clearly not the case in this case. Samsung therefore immediately took full responsibility, apologised to affected customers and set about fixing the problem. In a statement posted on Samsung's website, the company said: “We deeply apologise for the quality issues that have arisen with some products purchased during the pre-sale period… we will carefully inspect all processes and do our best to prevent similar incidents from happening again.”
Now that shipments appear to have resumed, customers can expect their orders to arrive reasonably soon: According to SamMobile, users in the US and Europe have already received their orders, and the order status pages of others are showing revised delivery dates.
