HP has apparently been forced to discontinue its LaserJet e-series printers due to widespread consumer dissatisfaction.
German media outlet DruckerChannel reported on growing frustration among users who have been forced to maintain a constant internet connection and use original HP ink and toner for its HP+ program, while cheaper and more accessible third-party alternatives are banned.
LaserJet's e-series models, identifiable by an “e” suffix in their names, now appear to have been withdrawn from sale.
The HP LaserJet e series has been discontinued
HP+, which the company touts as a “free upgrade” that unlocks “advanced features, automatic updates, enhanced security, and more” on eligible Internet-connected printers, requires an “HP account, Internet connection, and use of Original HP ink for the life of the printer.”
Print channel informs that the following HP+ printers are no longer available, however their standard equivalent models are still on sale:
- HP LaserJet M110we and M209dwe printers
- HP LaserJet MFP M140we, M234sdne, M234sdwe
- HP LaserJet Pro 3002dwe, 4002dne, 4002dwe
- HP LaserJet Pro 3102fdwe, 4102dwe, 4102fdwe Multifunction Printer
Despite the change in strategy, existing e-series printers will continue to function as purchased. However, they will not receive firmware updates to relax the restrictions imposed by HP.
An HP representative told the German media outlet (translated to English via Google Translate):
“Since the introduction of HP+, our smart, connected printing system has been adopted by customers who appreciate the convenience, extended warranty and solutions. We know that some customers in IT-managed office environments are unable to meet the cloud connectivity requirements for HP+.
“To provide our customers with an exceptional printing experience in all office environments, we will no longer offer LaserJet series products with HP+. We plan to extend proven solutions, such as print from anywhere and smart security, to select new HP LaserJet devices. HP+ customers who are satisfied with their devices and service can continue to use their devices as before, with no adjustments required.”
