In most time loop films, think on the day of the Marmota or Palm Springs, when things get quite dark, since the depression characters have to face the same day again and again it becomes too much.
The perspective that repeats incessantly the same experiences is disturbing, but something that the computer equipment of the end users (EUC) faces almost every day. Almost half (45%) of the EUC time leads to solve recurring problems, such as the incorporation or restoration of employees into their appropriate state.
In addition, as IT management has become more complex, problem solving requires a greater amount of human intervention and decision making at each step, reducing the average remediation time (MTTR) and creating a frustrating situation for all parties.
Employees have to wait more to solve their problems, EUC teams are trapped doing repetitive and dissatisfied tasks instead of assuming more strategically important projects, and companies waste substantial amounts of resources that simply try to maintain the status quo.
News Director of Nexthink.
It is a vu again
To break the cycle of repetitive tasks, companies must be able to optimize and automate as many workflows as possible. In fact, for the average company, a single automated workflow can save almost 3,800 hours per year on 100,000 devices.
For example, when users neglect important updates on their devices, they can lead to important compliance and performance problems. However, getting users to restart their devices is a perennial problem for EUC teams.
In this case, having an automated workflow that can identify devices that need an update of Restart and Windows, emit multiple reminders to the user in a period of 24 hours and, if necessary, a forced restart and an update verification would eliminate this as a complete problem. This not only solves the immediate problem, but also reduces the risk of additional performance and compliance problems in the future.
Stretched to the point of rupture
The reason why these automations have not been introduced is simple: EUC teams extend too thin to assume the task. Simply satisfying immediate commercial needs to ensure that employees have work devices and access devices is a great question without addressing the main structural problems.
And, even if the loading of EUC equipment could be relieved, encoding comprehensive scripts for IT problems is a long process that requires a high level of experience in Powershell that is not always available, especially for more complex tasks. Since EUC teams are already overloaded, it is simply not feasible to add more resources. Do not scale.
Taking the low code path
The way to break the cycle is clear: automation must be much simpler. Instead of writing, test, review, signature and update of the Powershell Code, EUC teams need a low form of building and communicating workflows to the rest of the organization.
Having a low code, the approach of dragging and releasing for the automation of the workflow not only democratizes the process so that people with little or no knowledge of Powershell can build a workflow, but also makes it much easier to try and iterate so that missing steps can be added. In addition, companies need access to a solution library for the most common industry problems that can be adapted as necessary.
Being able to quickly and easily build automated workflows for a complete extension of repetitive tasks not only allows EUC teams to claim large amounts of time, but also allow problems to climb and solve themselves more quickly. For example, when there is a problem solving problem that could not be solved by the automated workflow, the support engineer does not care about all common causes because those steps have already been tried.
And, because the results of each workflow are automatically recorded, the ROI of attracting the necessary solutions can be demonstrated quickly and easily to leadership.
Automatic for people
Ultimately, the situation of the Marmota Day that EUC teams is simply not sustainable. IT environments are only becoming broader and more complex, to the point where to address each manually repetitive problem is like trying to drain a lake with a bucket bucket.
Any opportunity must be taken to recover time by reducing the workload. Speaking practically, the only way to do it is through the automation of the processes more low value. Therefore, companies need to invest in solutions that allow EUC teams to build, test and adapt these automation as quickly as possible.
We list the best Active Directory documentation tool.
This article was produced as part of the Techradarpro Insights Expert Channel, where we present the best and most brilliant minds in the technology industry today. The opinions expressed here are those of the author and are not necessarily those of Techradarpro or Future PLC. If you are interested in contributing, get more information here:
