How to offer secure IVR banking and authenticate interlocutors
Interactive voice response (IVR) banking is very common. If you've ever called your bank to check an account balance or…
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11 New Call Center Statistics, Including 30-45% Turnover Rates
Call centers enable many companies' customer service teams to work efficiently, productively, and able to handle thousands of calls a…
Five things call center AI can do today and what's next
Call center AI is already helping call and contact centers in a wide range of areas, from agent performance and…
8×8 Review (2024): Is It A Reliable Solution?
Discover the pros and cons of 8×8 as a contact center solution. Compare features and pricing to other VoIP business…
7 Overlooked Call Center Quality Control Best Practices
Contact center agents are often a customer’s first point of contact with your company, so there’s a lot of pressure…
How much does a VoIP phone system cost?
In the world of VoIP phone systems, you'll typically pay around $25 per seat per month. However, prices can vary,…
VoIP vs. Landline: 5 Scenarios Worth Debating
For a long time, landlines were the best option available to most businesses. They were easy to install and use,…
How to Select the Right ISP for Your Needs
ISPs grant access to the Internet by providing the infrastructure needed to browse your favorite websites, send email, and perform…
How to Record a Phone Call on Your iPhone (Quickly and Easily)
An iPhone can be one of the most convenient devices you can have in your pocket. It can do just…
How to record a phone call on Android in 5 ways
In a world where every phone call could be a cherished memory, an important interview, or a podcast waiting to…