How to avoid paying long distance charges again
Not long ago, long distance calls were expensive. Per-minute rates and other hidden charges could quickly add up to anyone's…
voip
Agents who were replaced by outbound IVRs are grateful – here's why
Process automation often means that humans no longer have to do it. It sounds great for businesses, but bad for…
Why most buyers may ignore the SIP vs VoIP question
SIP vs VoIP is a common question, but it won't help you during the purchasing process. Voice over Internet Protocol…
6 Easy Ways to Know If You Need UCaaS or VoIP
There are so many new communication technologies available that it’s easy to feel overwhelmed by all the acronyms. Fortunately, most…
How important is caller ID in the age of spoofed numbers?
Caller ID is the name and number that are displayed when you receive a call. Your caller ID appears when…
Call Center Quality Monitoring: Real-Time and Post-Call
Consistent, high-quality customer service is a key element of a high-performing call center. The best way to ensure this is…
Does “standard” contact center integration really work?
You’ve probably heard the phrase “seamless integration” if you’ve ever thought about purchasing enterprise software. Vendors like to paint a…
Is a virtual contact center viable for busy businesses?
Virtual contact centers leverage cloud-based VoIP technology, enabling high-volume communication from any Internet-connected device. They combine advanced call management, routing,…
How to help your product wow customers
Seamless communication is a key element for operational efficiency and customer satisfaction. Communications Platform as a Service (CPaaS) allows you…
How to compare and choose a telephone system
At first glance, PBX and VoIP seem like two very different types of phone systems, but modern technology, such as…