Why the rate center is important when purchasing or transferring numbers
A rate center is a particular geographic area that is crucial for businesses that rely on telephone services, whether they…
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How to fix network jitter (forever) in less than 10 minutes
If you're experiencing choppy phone or video calls, pixelated conference calls, or disjointed VoIP audio connections, it's entirely possible that…
Will DECT devices work in a call center? Yes, with limits
Digital enhanced wireless telecommunications (DECT) is a standard used to create wireless voice communication systems. The most common examples of…
Fax not working? Here are 7 tips to get it shipped
It's frustrating when a fax doesn't send; The good news is that there are many simple troubleshooting steps you can…
Can a check be faxed? Yes. Follow these steps to do it safely
There are probably a dozen ways to send money that are easier than faxing a check. Even so, it is…
A Call Group Handles These 7 Inbound Scenarios Perfectly
Call groups can play a vital role in call centers that consistently experience high call volumes, although the benefits they…
Set up call blocking on any phone in 6 steps or less
Consumers receive more than one billion robocalls each month. These automated dialers bombard people with telemarketing pitches or fraudulent and…
5 compelling reasons not to manage your own VoIP server
Voice over Internet Protocol technology eliminates bulky desk phones and tangled cords, but adds something you didn’t need before: a…
How to Future-Proof a VoIP Phone System
Voice over Internet Protocol (VoIP) is a quick and easy way to upgrade your company’s communications stack to the cloud.…
How to set up a VoIP call center on time and within budget
Setting up a VoIP call center isn't as complicated or expensive as you might think. With the right tools and…