Will DECT devices work in a call center? Yes, with limits
Digital enhanced wireless telecommunications (DECT) is a standard used to create wireless voice communication systems. The most common examples of…
voip
Fax not working? Here are 7 tips to get it shipped
It's frustrating when a fax doesn't send; The good news is that there are many simple troubleshooting steps you can…
Can a check be faxed? Yes. Follow these steps to do it safely
There are probably a dozen ways to send money that are easier than faxing a check. Even so, it is…
A Call Group Handles These 7 Inbound Scenarios Perfectly
Call groups can play a vital role in call centers that consistently experience high call volumes, although the benefits they…
Set up call blocking on any phone in 6 steps or less
Consumers receive more than one billion robocalls each month. These automated dialers bombard people with telemarketing pitches or fraudulent and…
5 compelling reasons not to manage your own VoIP server
Voice over Internet Protocol technology eliminates bulky desk phones and tangled cords, but adds something you didn’t need before: a…
How to Future-Proof a VoIP Phone System
Voice over Internet Protocol (VoIP) is a quick and easy way to upgrade your company’s communications stack to the cloud.…
How to set up a VoIP call center on time and within budget
Setting up a VoIP call center isn't as complicated or expensive as you might think. With the right tools and…
4 VoIP Codecs You Can Try If G.711 Isn't Giving You Clear Calls
VoIP codecs have a direct impact on the quality, compression, and bandwidth usage of VoIP calls. The most common is…
6 Important Things to Know About Your Default Gateway
There are many things about network connectivity that the average person doesn't think twice about – one of them being…