How to Test a Call Center Integration Before Purchasing Seats
Integrating business software with your call center is essential, but it's rarely easy. Vendors, of course, are going to sugarcoat…
virtual contact center
Will DECT devices work in a call center? Yes, with limits
Digital enhanced wireless telecommunications (DECT) is a standard used to create wireless voice communication systems. The most common examples of…
A Call Group Handles These 7 Inbound Scenarios Perfectly
Call groups can play a vital role in call centers that consistently experience high call volumes, although the benefits they…
Is a virtual contact center viable for busy businesses?
Virtual contact centers leverage cloud-based VoIP technology, enabling high-volume communication from any Internet-connected device. They combine advanced call management, routing,…