Five generative AI trends to watch in 2025
Generative AI is more fashionable than ever. This year, AI research received Nobel Prizes and the world's largest technology companies…
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Google expands AI and contact center security options
On September 24, Google announced new features and increased availability of Google Gemini for workplace users. Workspace Business, Enterprise, and…
Slack expands AI and other tools roundup
Slack announced on September 16 the launch of several new artificial intelligence features, productivity tools, and ways to connect to…
Salesforce introduces AI agents for customer service
Salesforce has taken its latest step into the AI space with Agentforce, a platform for implementing generative AI in areas…
7 important facts that every company should know
PBX phone systems use both hardware and software to connect devices such as routers, phones, adapters, and servers. The term…
NetSuite CRM vs Salesforce (2024): Which CRM is better?
NetSuite CRM and Salesforce are customer relationship management software that offer cloud-based sales and marketing tools for users to manage…
Features, price, advantages and disadvantages
Sage CRM Quick Facts Our star rating: 3.4/5 Prices: Please contact your sales team for pricing details. Key Features: Capture…
Leveraging an AI-powered Salesforce CRM will require better data management
Jack Wagnon has been a customer relationship management consultant for over a decade. Now, as global head of Rimini Street's…
Salesforce Launches Personalization Tool for Einstein Generative AI
Salesforce announced the public availability of the Einstein Copilot generative AI assistant last week, and now the company is launching…
Salesforce World Tour offers hard-learned lessons from Australia's complex digital transformations
Leaders transforming complex organizations with Salesforce gathered at Salesforce World Tour Sydney 2024 to share key learnings for IT and…