The 6 Types of IVR Routing and When to Use Each
Interactive Voice Response (IVR) routing is a way to guide callers to the most appropriate agent, department or service center…
ivr software
Which one is right for your business?
For many contact centers and businesses, IVAs (interactive virtual assistants) offer a better way to keep up with customer expectations…
How to configure an IVR call flow to maximize contention rate
For businesses using interactive voice response (IVR) systems, a well-designed call flow is essential to streamline the customer journey and…