The 6 Types of IVR Routing and When to Use Each
Interactive Voice Response (IVR) routing is a way to guide callers to the most appropriate agent, department or service center…
Ivr
Which one is right for your business?
For many contact centers and businesses, IVAs (interactive virtual assistants) offer a better way to keep up with customer expectations…
How to configure an IVR call flow to maximize contention rate
For businesses using interactive voice response (IVR) systems, a well-designed call flow is essential to streamline the customer journey and…
5 compelling reasons not to manage your own VoIP server
Voice over Internet Protocol technology eliminates bulky desk phones and tangled cords, but adds something you didn’t need before: a…
How to set up a VoIP call center on time and within budget
Setting up a VoIP call center isn't as complicated or expensive as you might think. With the right tools and…
How to help your product wow customers
Seamless communication is a key element for operational efficiency and customer satisfaction. Communications Platform as a Service (CPaaS) allows you…
Can Visual IVR Really Help Users? 5 Ideal Use Cases
Visual IVR combines voice IVR technology with a visual user interface to offer a personalized way to get help from…
How to add an IVR payment option and automate payments
Interactive voice response payment technology allows customers to make payments securely and efficiently over the phone. It benefits call centers…
How to offer secure IVR banking and authenticate interlocutors
Interactive voice response (IVR) banking is very common. If you've ever called your bank to check an account balance or…