7 Overlooked Call Center Quality Control Best Practices
Contact center agents are often a customer’s first point of contact with your company, so there’s a lot of pressure…
gamification
How ranked choice would combat the “gamification” of voting
To the editor: In their respective articles on the March 5 vote, columnist Erika D. Smith and election reform advocate…
Californians will not vote. Blame election gamification
For the past month, my mail-in ballot for the upcoming primary election has been collecting dust on my kitchen counter.…