Call Center Quality Monitoring: Real-Time and Post-Call
Consistent, high-quality customer service is a key element of a high-performing call center. The best way to ensure this is…
Customer service
How to help your product wow customers
Seamless communication is a key element for operational efficiency and customer satisfaction. Communications Platform as a Service (CPaaS) allows you…
How to compare and choose a telephone system
At first glance, PBX and VoIP seem like two very different types of phone systems, but modern technology, such as…
Call routing can affect your company's image
You're busy, your customers are busy, and your team is busy. Effective call routing ensures that no one's time is…
How to choose the right CRM software
With so many CRM solutions available, it can seem like a daunting task to confidently choose the right software to…
Zendesk Sell Review (2024): Features, Pricing, and Benefits
Quick Facts about Zendesk Sell Starting price: $19 per month. Main features: Automatic dialer. Task player. Mobile application. Pipe analysis.…
Can Visual IVR Really Help Users? 5 Ideal Use Cases
Visual IVR combines voice IVR technology with a visual user interface to offer a personalized way to get help from…
11 New Call Center Statistics, Including 30-45% Turnover Rates
Call centers enable many companies' customer service teams to work efficiently, productively, and able to handle thousands of calls a…
7 Overlooked Call Center Quality Control Best Practices
Contact center agents are often a customer’s first point of contact with your company, so there’s a lot of pressure…