Call routing can affect your company's image
You're busy, your customers are busy, and your team is busy. Effective call routing ensures that no one's time is…
customer satisfaction
Can Visual IVR Really Help Users? 5 Ideal Use Cases
Visual IVR combines voice IVR technology with a visual user interface to offer a personalized way to get help from…
11 New Call Center Statistics, Including 30-45% Turnover Rates
Call centers enable many companies' customer service teams to work efficiently, productively, and able to handle thousands of calls a…