How to configure an IVR call flow to maximize contention rate
For businesses using interactive voice response (IVR) systems, a well-designed call flow is essential to streamline the customer journey and…
For businesses using interactive voice response (IVR) systems, a well-designed call flow is essential to streamline the customer journey and…
Integrating business software with your call center is essential, but it's rarely easy. Vendors, of course, are going to sugarcoat…