How to set up a VoIP call center on time and within budget
Setting up a VoIP call center isn't as complicated or expensive as you might think. With the right tools and…
contact center
Agents who were replaced by outbound IVRs are grateful – here's why
Process automation often means that humans no longer have to do it. It sounds great for businesses, but bad for…
Call Center Quality Monitoring: Real-Time and Post-Call
Consistent, high-quality customer service is a key element of a high-performing call center. The best way to ensure this is…
Does “standard” contact center integration really work?
You’ve probably heard the phrase “seamless integration” if you’ve ever thought about purchasing enterprise software. Vendors like to paint a…
How to help your product wow customers
Seamless communication is a key element for operational efficiency and customer satisfaction. Communications Platform as a Service (CPaaS) allows you…
Can Visual IVR Really Help Users? 5 Ideal Use Cases
Visual IVR combines voice IVR technology with a visual user interface to offer a personalized way to get help from…
7 Overlooked Call Center Quality Control Best Practices
Contact center agents are often a customer’s first point of contact with your company, so there’s a lot of pressure…