The 6 Types of IVR Routing and When to Use Each
Interactive Voice Response (IVR) routing is a way to guide callers to the most appropriate agent, department or service center…
call routing
How to set up a VoIP call center on time and within budget
Setting up a VoIP call center isn't as complicated or expensive as you might think. With the right tools and…
Call routing can affect your company's image
You're busy, your customers are busy, and your team is busy. Effective call routing ensures that no one's time is…