How to offer secure IVR banking and authenticate interlocutors
Interactive voice response (IVR) banking is very common. If you've ever called your bank to check an account balance or…
call center
11 New Call Center Statistics, Including 30-45% Turnover Rates
Call centers enable many companies' customer service teams to work efficiently, productively, and able to handle thousands of calls a…
Five things call center AI can do today and what's next
Call center AI is already helping call and contact centers in a wide range of areas, from agent performance and…
8×8 Review (2024): Is It A Reliable Solution?
Discover the pros and cons of 8×8 as a contact center solution. Compare features and pricing to other VoIP business…
7 Overlooked Call Center Quality Control Best Practices
Contact center agents are often a customer’s first point of contact with your company, so there’s a lot of pressure…
How much does a VoIP phone system cost?
In the world of VoIP phone systems, you'll typically pay around $25 per seat per month. However, prices can vary,…
The mental health crisis line works. Why aren't we funding it better?
The 988 suicide and crisis helpline remains one of the most important and easily accessible resources ever created to help…