Can Visual IVR Really Help Users? 5 Ideal Use Cases
Visual IVR combines voice IVR technology with a visual user interface to offer a personalized way to get help from…
call center
5 Types of IVR Testing Tools and When to Use Each One
An interactive voice response (IVR) system is a powerful tool for managing call queues and improving customer satisfaction, but it…
How to add an IVR payment option and automate payments
Interactive voice response payment technology allows customers to make payments securely and efficiently over the phone. It benefits call centers…
How to offer secure IVR banking and authenticate interlocutors
Interactive voice response (IVR) banking is very common. If you've ever called your bank to check an account balance or…
11 New Call Center Statistics, Including 30-45% Turnover Rates
Call centers enable many companies' customer service teams to work efficiently, productively, and able to handle thousands of calls a…
Five things call center AI can do today and what's next
Call center AI is already helping call and contact centers in a wide range of areas, from agent performance and…
8×8 Review (2024): Is It A Reliable Solution?
Discover the pros and cons of 8×8 as a contact center solution. Compare features and pricing to other VoIP business…
7 Overlooked Call Center Quality Control Best Practices
Contact center agents are often a customer’s first point of contact with your company, so there’s a lot of pressure…
How much does a VoIP phone system cost?
In the world of VoIP phone systems, you'll typically pay around $25 per seat per month. However, prices can vary,…
The mental health crisis line works. Why aren't we funding it better?
The 988 suicide and crisis helpline remains one of the most important and easily accessible resources ever created to help…