How important is caller ID in the age of spoofed numbers?
Caller ID is the name and number that are displayed when you receive a call. Your caller ID appears when…
call center
Call Center Quality Monitoring: Real-Time and Post-Call
Consistent, high-quality customer service is a key element of a high-performing call center. The best way to ensure this is…
Does “standard” contact center integration really work?
You’ve probably heard the phrase “seamless integration” if you’ve ever thought about purchasing enterprise software. Vendors like to paint a…
Is a virtual contact center viable for busy businesses?
Virtual contact centers leverage cloud-based VoIP technology, enabling high-volume communication from any Internet-connected device. They combine advanced call management, routing,…
How to help your product wow customers
Seamless communication is a key element for operational efficiency and customer satisfaction. Communications Platform as a Service (CPaaS) allows you…
How to compare and choose a telephone system
At first glance, PBX and VoIP seem like two very different types of phone systems, but modern technology, such as…
Is PSTN still used? Yes, but there are better options
Alexander Graham Bell invented the telephone in 1876. In 1915, he made the first transcontinental (coast-to-coast) telephone call, helping to…
5 differences that good presenters know
Despite seeming similar, webinars and webcasts are very different. One is not necessarily better than the other, but both offer…
7 important facts that every company should know
PBX phone systems use both hardware and software to connect devices such as routers, phones, adapters, and servers. The term…
Need HIPAA Compliant VoIP? Make Sure You Have a Signed BAA
Since 1996, HIPAA has served as a legal means to protect confidential patient data. With the rapid increase in technology…