Is a virtual contact center viable for busy businesses?
Virtual contact centers leverage cloud-based VoIP technology, enabling high-volume communication from any Internet-connected device. They combine advanced call management, routing,…
Virtual contact centers leverage cloud-based VoIP technology, enabling high-volume communication from any Internet-connected device. They combine advanced call management, routing,…
Seamless communication is a key element for operational efficiency and customer satisfaction. Communications Platform as a Service (CPaaS) allows you…
At first glance, PBX and VoIP seem like two very different types of phone systems, but modern technology, such as…
Alexander Graham Bell invented the telephone in 1876. In 1915, he made the first transcontinental (coast-to-coast) telephone call, helping to…
Despite seeming similar, webinars and webcasts are very different. One is not necessarily better than the other, but both offer…
PBX phone systems use both hardware and software to connect devices such as routers, phones, adapters, and servers. The term…
Since 1996, HIPAA has served as a legal means to protect confidential patient data. With the rapid increase in technology…
Visual IVR combines voice IVR technology with a visual user interface to offer a personalized way to get help from…
An interactive voice response (IVR) system is a powerful tool for managing call queues and improving customer satisfaction, but it…
Interactive voice response payment technology allows customers to make payments securely and efficiently over the phone. It benefits call centers…