How to configure an IVR call flow to maximize contention rate
For businesses using interactive voice response (IVR) systems, a well-designed call flow is essential to streamline the customer journey and…
call center software
How to Test a Call Center Integration Before Purchasing Seats
Integrating business software with your call center is essential, but it's rarely easy. Vendors, of course, are going to sugarcoat…
Will DECT devices work in a call center? Yes, with limits
Digital enhanced wireless telecommunications (DECT) is a standard used to create wireless voice communication systems. The most common examples of…
A Call Group Handles These 7 Inbound Scenarios Perfectly
Call groups can play a vital role in call centers that consistently experience high call volumes, although the benefits they…