How to set up a VoIP call center on time and within budget
Setting up a VoIP call center isn't as complicated or expensive as you might think. With the right tools and…
call center
4 VoIP Codecs You Can Try If G.711 Isn't Giving You Clear Calls
VoIP codecs have a direct impact on the quality, compression, and bandwidth usage of VoIP calls. The most common is…
6 Important Things to Know About Your Default Gateway
There are many things about network connectivity that the average person doesn't think twice about – one of them being…
How to avoid paying long distance charges again
Not long ago, long distance calls were expensive. Per-minute rates and other hidden charges could quickly add up to anyone's…
Agents who were replaced by outbound IVRs are grateful – here's why
Process automation often means that humans no longer have to do it. It sounds great for businesses, but bad for…
Why most buyers may ignore the SIP vs VoIP question
SIP vs VoIP is a common question, but it won't help you during the purchasing process. Voice over Internet Protocol…
6 Easy Ways to Know If You Need UCaaS or VoIP
There are so many new communication technologies available that it’s easy to feel overwhelmed by all the acronyms. Fortunately, most…
How important is caller ID in the age of spoofed numbers?
Caller ID is the name and number that are displayed when you receive a call. Your caller ID appears when…
Call Center Quality Monitoring: Real-Time and Post-Call
Consistent, high-quality customer service is a key element of a high-performing call center. The best way to ensure this is…
Does “standard” contact center integration really work?
You’ve probably heard the phrase “seamless integration” if you’ve ever thought about purchasing enterprise software. Vendors like to paint a…