5 Types of IVR Testing Tools and When to Use Each One
An interactive voice response (IVR) system is a powerful tool for managing call queues and improving customer satisfaction, but it…
automation
How to add an IVR payment option and automate payments
Interactive voice response payment technology allows customers to make payments securely and efficiently over the phone. It benefits call centers…
Think 2024 news from IBM that should help skills and productivity issues in Australia
IBM uses its annual Think conference as a platform to highlight movements in its business and showcase innovation, and this…
Opinion: Burger-flipping robots may exacerbate income inequality
On April 1, more than half a million fast food workers in California they received a raise, and the minimum…
RSM Australia is using automation and artificial intelligence to unlock efficiencies in a multi-generational workforce
Australian audit, tax and consulting firm RSM Australia is now over 100 years old. However, the company is keeping its…
Budget and Robodebt failures make Australian government hesitant about citizen-facing AI
The Australian government sees the value of generative AI in local, state and federal governments. However, unusually long spending restrictions…
Work toward automation mastery with this $29.99 bundle
TL;DR: Microsoft PowerShell is an automation engine that could help you increase efficiency and reduce costs in your business. Find…
Why Australia's banking sector should closely monitor CBA's 'experiments' with AI
In the first half of its FY24 report, Commonwealth Bank of Australia announced that, through “responsible scaling of AI,” it…