Five things call center AI can do today and what's next
Call center AI is already helping call and contact centers in a wide range of areas, from agent performance and…
Artificial intelligence
Data breaches are costing Australian organisations dearly, IBM report reveals
IBM recently released its annual Cost of a Data Breach report, which reveals that the average cost of a data…
What to expect from this week's security events
Black Hat and DEF CON are two of the largest security conferences in the United States, drawing large crowds of…
UK government scraps £1.3bn for AI and tech innovation
The UK government has set aside £1.3bn of funding that had been earmarked for AI and technological innovation. This includes…
Google adds Lens and other AI tools to Chrome on desktop
Google Chrome users on Mac, PC, or Chromebook will soon see some new features designed to make searching the web…
Australian SMEs look to cut IT costs amid growing technological complexity
According to a survey commissioned by IT management software provider ManageEngine, IT costs are the biggest challenge facing technology leaders…
Apple joins US government's voluntary commitment to AI safety
Apple is the latest addition to a list of US public companies that have made voluntary commitments to AI regulations,…
US, UK and EU make joint statement to foster AI competition
Four regulatory bodies from the EU, the UK and the US have published a joint statement of intent to study…
Microsoft tests the addition of a new generative AI search to Bing
Microsoft has followed Google's AI Overviews lead and launched AI-generated answers in its Bing search engine. Starting July 25, “a…
AI applications will complicate Australia's 'unsustainable' expansion of hybrid multicloud
The widespread integration of AI into enterprise applications, which is expected to increase as early as 2025, could further complicate…