How to use ManageEngine Password Manager Pro

ManageEngine Password Manager Pro is a highly configurable password manager designed for enterprises and large businesses.

In this article, we show you how to configure and use ManageEngine. We also answer some frequently asked questions about ManageEngine and its features.

How to set up and use ManageEngine Password Manager Pro

1. Choose a ManageEngine subscription

ManageEngine has three subscription options: Standard, Premium, and Enterprise. Here's a brief summary of the differences between the three:

• Standard: Provides basic password storage and sharing for large organizations.
• Premium: It has features like remote password reset, password alerts, and password management reports.
• Company: It includes more enterprise-class features such as automatic discovery of privileged accounts, SIEM integration, and application-to-application password management.

In our hands-on review, ManageEngine received a score of 3.7 out of 5 stars. Check out our full ManageEngine review here.

Figure A

Given ManageEngine's enterprise-focused features, it is priced higher than consumer-oriented password management solutions. ManageEngine divides your plans based on your preferred number of managers.

Fortunately, all plans cover an unlimited number of users and passwords or storable resources.

These are the starting prices for each level:

• Standard (2 administrators): $595
• Premium (5 administrators): $1,395
• Company (10 administrators): $3,995

While ManageEngine doesn't have a free version, it does offer a generous 30-day free trial of its Enterprise edition. This free trial requires no credit card or payment information to access.

Given the price of a subscription, I recommend taking advantage of the free trial. This allows you to test the software to see if it fits your company's needs.

I downloaded the free trial by navigating to the main ManageEngine Password Manager Pro product page. From there, I scrolled down to find the Start your free trial and I clicked it.

Figure B

I was redirected to a download page and clicked the download button on the left.

Figure C

After downloading the file, I followed the instructions and was able to install ManageEngine on my computer.

2. Configure ManageEngine

Unlike other password managers, I noticed that ManageEngine has a unique way of opening its program. Upon installation, ManageEngine did not have a conventional desktop icon to click to open the application.

Instead, a tray icon appears in the system tray in the lower right corner of the screen. From here, I right clicked on the icon and clicked on PMP. Web console.

Figure D

I was redirected to the Manage Engine Password Manager Pro web console login page.

Figure E

Since it was my first time registering, I used “administration”as my username and password. Once logged in, I was able to access the main ManageEngine Password Manager Pro web console.

Figure F

I clicked Configure SMTP server details. Here you can configure your company's SMTP server and enter the relevant details. Below is a screenshot of the mail server configuration with placeholders for the fields.

Figure G

3. Add a new resource in ManageEngine

Once in the web console, I was able to add resources to the ManageEngine vault. Resources refer to all devices and applications that will be managed by Password Manager Pro, including users and user passwords.

To add a new resource, I clicked on the Resources tab on the left of the console. From there I selected Add resource. You have the option to add a resource manually, import a CSV file, or import a KeePass file.

Figure H

I clicked Add manually and filled out the required fields.

Figure I

I added a couple of user accounts, configured my preferred password policy, and generated their respective passwords.

Make sure you click on the Add button (Figure J) after you are happy with the account details you entered.

Figure J

Once I had an account within the resource, I pressed Save.

Figure K

At this point, I was redirected back to the Resources page and was able to begin managing these accounts and their passwords.

ManageEngine Password Manager Pro FAQ

Is ManageEngine Password Manager Pro free?

No, ManageEngine password manager is not free. However, there is a 30-day free trial available for the Enterprise edition of the software.

Can you create groups in ManageEngine Password Manager Pro?

Yes, ManageEngine has a dynamic groups feature that allows you to create groups of users and accounts based on chosen criteria.

You can configure groups based on department, location, resource type, resource name, and user account.

Is ManageEngine Password Manager Pro good for small businesses?

As an enterprise-grade password manager, ManageEngine's features and pricing are designed for larger businesses and organizations.

Small businesses (SMBs) may best benefit from other password manager providers, such as NordPass and 1Password, which have dedicated subscriptions and features for SMBs.

ManageEngine says “Error starting PMP service. Reason: Access Denied” after installation. How can i fix this?

This may mean that your Password Manager Pro is accessed without administrator privileges.

To resolve this, locate the PMP.exe file. You can find it by right-clicking on the shortcut located in the system tray and opening the file location.

From there, right click on the PMP.exe file and select Execute as an administrator. After this, you should be able to successfully access the PMP web console.

What if ManageEngine Password Manager Pro is not working?

If you have any issues with ManageEngine, you can visit their official product support page and access their knowledge base guides and community forum. You can also submit a ticket through their online form or support email.

ManageEngine also has dedicated phone support for users in the United States, Australia, and the United Kingdom. It also has an international number for clients not covered by these areas.

What we think of ManageEngine Password Manager Pro

In our full review, ManageEngine Password Manager Pro received a rating of 3.7 out of 5 stars. We highlight its highly configurable software and administrator-focused features, which can be extremely useful for larger businesses and corporations.

Unfortunately, its high price and more technical software prevent it from being a complete option for smaller businesses or individual users.

If you want to learn more, read our full ManageEngine Password Manager Pro review and analysis.