Salesforce headquarters in San Francisco, California, USA, on Wednesday, November 29, 2023.
David Paul Morris | Bloomberg | fake images
Sales force On Thursday it announced new data and artificial intelligence solutions for healthcare workers that could help reduce their onerous administrative workloads.
The first tool is called Einstein Copilot: Health Actions and will allow doctors to book appointments, summarize patient information and send referrals by activating AI with conversational language, according to a statement. Salesforce also announced Assessment Generation, which will allow organizations to digitize health assessments as surveys without having to write or code them manually, according to the release.
Both features are based on the company's Einstein 1 platform, which healthcare organizations can use to bring together medical data from disparate sources, such as insurance claims systems and electronic health records, into one place.
Labor-intensive administrative tasks, such as filing documents, are a big problem for healthcare workers. It's a leading driver of burnout among physicians, according to a recent Athenahealth survey. More than 90% of doctors report feeling burned out “regularly,” according to the survey, and 64% of doctors said they feel overwhelmed by administrative requirements.
The administrative workload is often compounded because healthcare data is stored in many different databases and formats, making it difficult and time-consuming for physicians to locate the necessary information. As a result, unifying data across healthcare systems is a growing opportunity for technology companies like Google, Amazon Web Services and Salesforce, which offer cloud-based customer relationship management tools.
Salesforce said doctors can use Einstein Copilot: Health Actions to generate a patient summary that includes details such as patient medications, clinical service requests, diagnoses and tests. By generating a summary with AI, doctors would no longer need to spend time searching for all those components independently.
Salesforce said its Assessment Generation tool will be generally available this summer, and Einstein Copilot: Health Actions will be available for use by the end of the year. All features and functionality of Einstein Copilot are also expected to comply with HIPAA regulations starting this summer, the company added.
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