The 6 Types of IVR Routing and When to Use Each
Interactive Voice Response (IVR) routing is a way to guide callers to the most appropriate agent, department or service center…
Opinion
Expert opinions on politics, crypto, sports, health, travel, and technology
Bad first step for the new councilor Ysabel Jurado
December 16, 2024 12 pm Pacific Time To the editor: After former Councilman José Huizar's corruption scandal and former Councilman…
The compact tablet that keeps professionals connected anywhere has arrived
TL;DR: Limited time offer: Get a 5th generation iPad mini on sale for $279.99 (regularly $529), at TechRepublic Academy. When…
Editorial: Another year, another broken promise to curb air pollution in Los Angeles ports
Southern California air quality regulators are reneging on their promise to enact long-delayed rules to curb health-damaging and planet-warming pollution…
Australian IT professionals urged to protect against Chinese cybersecurity threats
The Australian Signals Directorate and the Australian Cyber Security Center have joined cybersecurity institutions in the US, Canada and New…
Football is about brute force. Do your brain a favor and sit down.
December 14, 2024 3 a.m. Pacific Time To the editor: Sociology professors Nathan Kalman-Lamb and Derek Silva are right about…
Which one is right for your business?
For many contact centers and businesses, IVAs (interactive virtual assistants) offer a better way to keep up with customer expectations…
It's time to build a water pipeline to supply the Colorado River
December 13, 2024 3 a.m. Pacific Time To the editor: Kudos to reporter Ian James and the Times for explaining…
How do payment APIs work?
If you hear more about payment APIs now than in the past, it may be because that's the case. Apple…