Five things call center AI can do today and what's next
Call center AI is already helping call and contact centers in a wide range of areas, from agent performance and…
Opinion
Expert opinions on politics, crypto, sports, health, travel, and technology
Features, prices, advantages and disadvantages
Quick facts about Wiza Our rating: 3.2/5 Starting price: Free starting price; premium plans starting at $49 per user per…
Data breaches are costing Australian organisations dearly, IBM report reveals
IBM recently released its annual Cost of a Data Breach report, which reveals that the average cost of a data…
Will AI come to farm jobs? Will it make our food taste worse?
August 7, 2024 3 am Pacific Time To the editor: Should we applaud the development of AI-powered robots as farm…
What to expect from this week's security events
Black Hat and DEF CON are two of the largest security conferences in the United States, drawing large crowds of…
Do they teach the Bible in public schools? Be careful what you wish for
August 7, 2024 3 am Pacific Time To the editor: As his editorial notes, Oklahoma State Superintendent of Public Instruction…
These stories about serial murders go where no crime podcast ever could.
Book Review Highway Thirteen: Stories By Fiona McFarlaneFarrar, Straus and Giroux: 255 pages, $27If you purchase books linked on our…
Chevron is leaving California. Too bad it's not leaving the planet
August 7, 2024 3 am Pacific Time To the editor: Chevron is moving its headquarters from San Ramon to Texas.…
Editorial: Don't force transgender anxiety on Olympic boxers
Olympic boxers Imane Khelif and Lin Yu-ting are women. They were born female. Doctors determined that when they were children,…
Boxer Imane Khelif's obsession with gender is absurd
August 6, 2024 3 am Pacific Time To the editor: The word “magnanimous” was not used correctly in your article…