5 Types of IVR Testing Tools and When to Use Each One
An interactive voice response (IVR) system is a powerful tool for managing call queues and improving customer satisfaction, but it…
Opinion
Expert opinions on politics, crypto, sports, health, travel, and technology
A radical collaboration sheds prophetic light on Nat Turner's slave rebellion
Book review Nat Turner, Black Prophet: A Visionary Story By Anthony J. Kaye and Gregory P. DownsFarrar, Straus and Giroux:…
The challenges of demonstrating AI ROI in Australian organisations
In a rapidly evolving AI landscape, Australian organisations find themselves at a critical juncture. The potential for significant financial gains…
Rent is too high. California can fix it with statewide rent control
August 9, 2024 3 am Pacific Time To the editor: The Times report shows that public pensions are driving up…
StormBamboo compromises Internet Service Providers and allows them to spread malware via updates
New research from cybersecurity firm Volexity has revealed details about a highly sophisticated attack deployed by a Chinese-speaking cyberespionage threat…
Trump could have been impeached for a fifth time if not for a mistake
A recent filing in the Arizona fake voter case shows How close was Donald Trump to being impeached? It also…
Editorial: Can't Huntington Beach leave transgender kids alone?
Less than 2% of American teens identify as transgender. It would be safe to assume that many of them tell…
Opinion: Nancy Pelosi wants you to know she has power, but she won't tell you everything
Rep. Nancy Pelosi’s new book on the most important events of her two decades as House speaker and Democratic leader…
This is where the Trump-Hitler comparison works
August 9, 2024 3 am Pacific Time To the editor: Some of the letter writers seem to think that making…
How to add an IVR payment option and automate payments
Interactive voice response payment technology allows customers to make payments securely and efficiently over the phone. It benefits call centers…