Call Center Quality Monitoring: Real-Time and Post-Call
Consistent, high-quality customer service is a key element of a high-performing call center. The best way to ensure this is…
Opinion
Expert opinions on politics, crypto, sports, health, travel, and technology
UK government says Google is abusing its dominant position in ad tech
The UK's Competition and Markets Authority has provisionally ruled that Google's dominance in the advertising technology market is harmful to…
Granderson: To win like the Rams, you have to take risks and learn from defeats
Every leader of any company finds themselves at a crossroads. In that sense, the Los Angeles Rams team… The Sneads…
26,500 cyber vulnerabilities put Southeast Asian banks at risk
According to a new study by cybersecurity firm Tenable, there are more than 26,500 vulnerabilities in the external attack surfaces…
I had to close my iconic Los Angeles restaurant in 1990. Let's hope Langer's survives.
September 6, 2024 3 am Pacific Time To the editor: Your articles about Langer's Deli and the sad state of…
Set blood THC limits for drivers before allowing cannabis cafes
September 6, 2024 3 am Pacific Time To the editor: I am not against recreational marijuana use, but I voted…
Microsoft PowerToys: Advanced Paste Tool Overview
Microsoft PowerToys takes the simple copy and paste feature to a new level with its Advanced Paste tool. Found in…
A new book on the battle for AI doesn't ask whether it's worth fighting for
Book Reviews Supremacy: AI, ChatGPT and the race that will change the world By Parmy OlsonSt. Martin's Press,” 336 pages,…
Lead with confidence and integrity in the digital age with this $30 package
TL;DR: Improve your leadership and ethical decision-making skills for the digital age with this Leadership Essentials bundle, available now for…
How California's high child care costs are a war on families
In Los Angeles and elsewhere in the country, a home's square footage used to be the ultimate reflection of wealth…